Non-emergency calls are mostly administrative in nature and become lower priority when things are busy. With Case Service, many of these callers can get instant and effective service using this friendly and efficient system. Sending these callers to Case Service creates greater patrol capacity so your officers can focus on higher-priority activities, increase safety, and do more proactive policing. Citizen engagement with Case Service also helps keep citizens well informed as your agency processes their case. For any given call, your agency can choose to send a unit, add the call to the queue and make the citizen wait, or transfer the caller to Case Service immediately. In many situations, Case Service gives you first-call resolution of the calls you designate.